IMPORTANT INFORMATION 

This summary does not replace the complete reading of our General Conditions. It is essential to read the entire document. 

• Strictly follow the schedules and locations provided by the Vivências team. Delays and their consequences are the responsibility of the passenger.
• At boarding, present your original photo ID and identify yourself to the Vivências representative.
• Road trips: a tolerance of 15 minutes after the boarding time. After this period, the passenger will be considered a no-show.
• Air travel: arrive at the airport at least 3 hours in advance for domestic flights and 4 hours for international flights.

🪪 Documentation

• Documents must be original, valid, legible, and in good condition. Expired, scratched, or damaged documents are not accepted and will prevent boarding.
• Domestic travel: RG, National Identity Card (CIN), passport, driver's license with photo, professional council card with photo, or physical work card with photo. In case of theft, robbery, or loss, a police report issued no more than 60 days ago is accepted.
• Mercosur (including cruises): valid passport or RG/CIN issued less than 10 years ago. The driver's license is not accepted.
• Other international travel: passport with a minimum validity of 6 months from the return date.
• Visas: obtaining the visa required by the destination country is the responsibility of the passenger. Granting is the exclusive decision of the authorities of each country, and Vivências has no influence over it.

👧 Minors

• Domestic travel (under 16 years): may travel accompanied by parents or legal guardians, or by grandparents, siblings, or uncles over 18 years old, proving the relationship with a birth certificate or official document. When accompanied by another adult, written authorization from the parents or guardian is required, with notarized signature. When unaccompanied, judicial authorization is required.
• International travel (under 18 years): if not accompanied by both parents, authorization from the absent father and/or mother, with notarized signature, or judicial authorization is required, according to CNJ Resolution No. 131/2011.
• Accommodation: minors can only stay accompanied by parents or guardians, or with written authorization from them, with notarized signature (ECA, art. 82).
• A birth certificate is only accepted as identification for minors under 12 years old. 

🧳 Luggage

• Road trips: 1 suitcase up to 23 kg and 1 carry-on bag per passenger.
• Air travel: the airline's baggage allowance rules apply, as stated on the ticket.
• Label your suitcase with your name and phone number, and carry documents, money, electronics, and medications in your carry-on bag.

🛡️ Insurance

• Overnight trips: basic assistance insurance included as a courtesy for passengers up to 85 years old.
• One-day tours: no insurance included, and purchasing is optional.
• Passengers over 85 years old or those wishing for greater coverage can purchase a specific plan with our team.

💊 Health

• Bring continuous-use medications in your carry-on bag, in sufficient quantity for the entire trip, along with the prescription.
• Inform our team at the time of booking about dietary restrictions, allergies, or reduced mobility.
• Some destinations require a vaccination certificate, such as for yellow fever. Check the requirements in the travel program.

📱 During the trip

• The guide's contact information is sent along with the boarding documents. In case of any unforeseen events, speak to them first.
• Respect the schedules for tours and transfers: the tolerance is 15 minutes.
• We recommend activating location services in the Guide App, which is optional and used only for your safety during the trip.