the information below covers part of what is set out in our General Conditions. It is essential to read the entire document.

embarkation

The CONTRACTING PARTY agrees that he/she must comply with all the timetables previously informed by the reservations department, taking responsibility for any delays and their consequences.
The CONTRACTING PARTY must present themselves for boarding carrying their personal documents original and with photo , and identify themselves to the VIVÊNCIAS OPERADORA DE TURISMO representative who will be present at the time.
The Tour Operator will grant a 15-minute grace period after the confirmed boarding time (Road Packages), and if the passenger fails to board within this stipulated period, they will be considered a No Show.
In the case of boarding for air packages, the PASSENGER is aware and agrees that they must arrive at the airport mentioned on their ticket 3 hours in advance for domestic trips and 4 hours in advance for international flights.

documentation

The CONTRACTING PARTY must present themselves for boarding carrying their personal documents original and with photo , and identify themselves to the VIVÊNCIAS OPERADORA DE TURISMO representative who will be present at the time. Pay attention to the expiration date of your documents, as the following will not be accepted expired documents. In the case of ID cards, for international trips and sea cruises (MERCOSUR), documents with an issue date older than 10 years will not be accepted.
For domestic trips using air and/or road transport, an original ID document in good condition must be presented (any of the following): Identity Card; National Passport; National Driver's License (model with photograph); Professional Cards issued by National Councils (models with photograph); Work Permit). If the passenger does not have the aforementioned documentation, or if it is illegible and/or has been erased, they will not be allowed to board.
For international trips, passengers must carry a passport with an expiration date of less than 6 months from the date of return.
The CONTRACTING PARTY must present the Operator with the visas required for each country, with an expiration date of less than 6 months from the return of the trip.
The Operator is not responsible for issuing visas, since the issuing of this document is at the discretion of the authority in each country.

Embarkation of Minors: In order to embark on national trips with minors under the age of 16 (Law No. 13.812/2019), they must be accompanied by a parent or grandparent, or guardian, or a sibling or uncle over the age of 18, always providing documentary proof of the degree of kinship (via the minor's Original Birth Certificate or Authenticated Copy). In the event that you are accompanied by an adult without the degree of kinship described above, you will need written authorization, notarized, from the father, mother or guardian. However, if you are unaccompanied, you will need judicial authorization from the Child and Youth Court, all in accordance with articles 83 to 85 of the Statute of the Child and Adolescent - Law No. 8,069/90. Passengers can obtain more information on the necessary documentation from the Federal Police (www.dpf.gov.br).

Accommodation for Minors: For accommodation for children (12 years old or younger) or adolescents (18 years old or younger), they must be accompanied by the person mentioned in the paragraph above, unless they have been expressly AUTHORIZED to stay by their parents or guardian, in writing and with a notarized signature, all in accordance with article 82 of the Child and Adolescent Statute - Law No. 8.069/90.

importantbirth certificates for children over 12 will not be accepted . In cases of theft, robbery or loss of the identification document, a police report issued less than 60 days previously is valid.