Experiences Operator

TERMS AND CONDITIONS OF USE

Last updated: 14/10/2026

1. Who we are

This website (www.vivenciasoperadora.com.br) is owned and operated by Vivências Operadora de Turismo, registered with CNPJ under nº 26.451.408/0001-73, with registration at the Ministry of Tourism under the same CNPJ number, headquartered at Av. José Versolato, 111 – Room 3411, São Bernardo do Campo/SP.
These Terms govern the use of the site. By browsing it, you declare that you are aware of these conditions. To make purchases, you must be over 18 years old or be represented by a legal guardian.

2. Purchases and travel contract

The purchase of packages, excursions, and other tourist services is governed by the General Conditions of the Vivências Travel Contract, which the customer accepts at the time of hiring. In case of divergence between these Terms and the travel contract, the provisions of the contract prevail.

3. Information disclosed on the site

We work to keep all information on the site correct and up to date. Prices, dates, itineraries, and availability are confirmed at the time of booking and may be changed until the purchase is confirmed. In case of an evident error in price or information, Vivências will contact the customer before confirmation to correct it, guaranteeing the customer the right to cancel the reservation with a full refund if they do not agree. The photos of destinations, hotels, and attractions are for illustrative purposes and may not reflect the current situation of the locations.

4. User-submitted content

Comments, reviews, and messages sent to the site are the responsibility of the sender. It is prohibited to publish illegal, offensive, defamatory, discriminatory, obscene content, or that violates the rights of third parties. Vivências may remove any content that violates these rules.

5. Privacy and data protection

  • The processing of personal data collected on the site follows the General Data Protection Law (Law nº 13.709/2018) and our Privacy Policy, which is part of these Terms.
    In summary:
    • We use your data to make reservations, execute the contracted trip, issue documents, provide assistance, and comply with legal obligations;
  • • To execute the trip, your data is shared only with the necessary suppliers, such as airlines, transport companies, hotels, reception services, and insurers;
  • • We do not sell your data to third parties;
  • • The sending of offers and news via email, WhatsApp, or other means depends on your consent, which can be withdrawn at any time;
  • • You can request access, correction, or deletion of your data by email vivencias@vivenciasoperadora.com.br.

6. Security and fraud prevention

Vivências never requests passwords, complete credit card details, or security codes via email, WhatsApp, or phone. Payments should only be made through the official means provided by Vivências. If you receive any suspicious contact in our name, do not respond and inform us by email vivencias@vivenciasoperadora.com.br.

7. Registration and password

For some functionalities, such as the “My Trips” area, it may be necessary to create a registration. The user agrees to provide true and updated information and is responsible for the confidentiality of their password. In case of unauthorized use of your account, please notify us immediately. Vivências may suspend registrations with false information or signs of fraud.

8. Intellectual property

The texts, photographs, videos, logos, and other content on the site belong to Vivências or are used with permission from their owners, and reproduction without prior written authorization is prohibited.
The images of passengers published on the site and on Vivências' social networks are used based on the image use authorization provided in the travel contract. Anyone wishing to have an image removed in which they appear, or who believes that any rights are being violated, can request it by email vivencias@vivenciasoperadora.com.br, and the request will be fulfilled within 15 (fifteen) business days.

9. Payment methods

The payment methods and installment conditions available are informed at the time of purchase. Installments are offered only to individuals; for legal entities, payment is upfront. The installment conditions, including any interest and minimum installment amount, may be changed at any time for future purchases, but once the purchase is completed, the conditions informed at the time of hiring prevail.
For credit card payments, the data is processed in a secure and encrypted environment, directly by the card administrator. For approval, the available limit must cover the total purchase amount. Purchases are subject to security analysis, and Vivências may request documents to confirm the data.

10. Voucher and travel documents

The travel voucher is automatically issued after payment confirmation and sent to the registered email, also being available in the “My Trips” area. Other information and boarding documents are sent as provided in the travel contract. If you do not receive your documents, please contact our team.

11. Right of withdrawal

For purchases made through the site, the customer may withdraw from the contract within 7 (seven) days from the purchase, with a full refund, provided it is before the start of the trip, under the terms of Article 49 of the Consumer Protection Code and the travel contract.

12. Links to third-party sites

The site may contain links to third-party sites, such as suppliers, attractions, and social networks. Vivências does not control the content or privacy practices of these sites, which have their own terms.

13. Site availability

Vivências strives to keep the site available and secure, but interruptions may occur due to maintenance, technical failures, or reasons beyond its control. If you find any errors, please inform us by email vivencias@vivenciasoperadora.com.br.

14. Customer service

  • • Email: vivencias@vivenciasoperadora.com.br
  • • WhatsApp and phone: (11) 96337-1157 | (11) 95300-0575
  • • Customer service hours: Monday to Friday, from 08:00 to 17:00. There is no service on Saturdays, Sundays, and holidays.

15. Changes to these Terms

These Terms may be updated periodically, and the date of the last update will always be informed at the beginning of the document. The changes do not affect purchases already made, which continue to be governed by the conditions in effect on the date of hiring.

16. Applicable law and jurisdiction

These Terms are governed by Brazilian legislation. The Forum of the District of São Bernardo do Campo/SP is elected to resolve any disputes, reserving the consumer's right to choose the forum of their domicile, under the terms of Article 101, item I, of the Consumer Protection Code.